Frequently Asked Questions
This is a compilation of the questions frequently asked by clients, please go through them to have a better knowledge of this platform. You can choose by category
- Membership
- Data Order
- Payment
- Wallet
- What's your working hours?
How do I activate Membership.
Your membership account will be activated instantly upon payment
How to Refer.
Use the social icons on the dashboard to refer your friends, or your referral link
How do I get paid.
We pay to your bank account, So click on edit profile to update your bank information
I ordered for data, it has been upto 15 minutes, but the data is yet to be received.
Please request for order cancellation. Log into your account, under Menu, choose Buy Data, scroll down the page to see your pending orders, then choose CANCEL.
I ordered for data, it has been approved but data not received.
Send the order details via whatsapp to your account manager. Include the phone number, data volume and date of transaction.
My data order was cancelled but my wallet was not refunded
Send the order details to your account manager. The refund will be processed within 24 hours.
I paid into your bank account but my wallet was not autocredited
Please chat your account manager via whatsapp, send the amount paid, bank paid into, date of payment and your username.
I paid online using my ATM card but my wallet was not autocredited
Log into your account, Under Menu, choose My account, then choose Query Payment.
I observed a missing fund on my wallet history
Please chat your account manager with the details for resolution.
All our products are available 24/7
But our customer HelpDesk is available as follows : Mon -Saturday : 7am - 11pm, Sunday : 3pm - 9pm.